Refund policy

Returns and refunds

Blood Knot is a small, one-person business and our cordage is made to order. We want you to be happy with what you receive, so if there is a problem with your order, please contact us at bloodknotcord@gmail.com and we will do our best to put it right.

Faulty, damaged or incorrect goods

Please contact us as soon as reasonably possible if your order arrives faulty, damaged, incorrect or materially different from its description. Depending on the circumstances, we will arrange an appropriate remedy, which may include a replacement, repair or refund.

Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law or other consumer laws that apply to your purchase.

If we ask you to return goods and the goods are confirmed to have a problem covered by applicable consumer law, reasonable return postage costs will be reimbursed where required.

Change of mind

Blood Knot cordage is manufactured to order rather than held as ready-made stock. Please choose your diameter, colour and quantity carefully.

If you simply change your mind, contact us and we will consider the circumstances fairly. Because the cordage has been made specifically for your order, a change-of-mind return or refund is not guaranteed.

Where we agree to accept a change-of-mind return, the goods should be returned in substantially the condition in which they were received. Unless otherwise agreed or required by law, the customer is responsible for return postage and original shipping charges are not refundable.

Shipping overcharges

Where shipping has been estimated at checkout or when an order is placed directly with Blood Knot, we may refund a material overcharge after the finished order has been packed and the actual postage is known.

Refunds

Approved refunds will be made to the original payment method where practicable. Processing times after a refund is issued are determined by the payment provider or financial institution.

If you're unsure about anything before ordering, please contact us. We would much rather answer a question before making your cordage than have you disappointed afterwards.